pulsa Privacy Policy
This page describes what we collect when you use pulsa and how we keep that data protected. We at pulsa operate an online sportsbook and gaming platform offering football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables, slot games, and esports engagement. When you open an account, fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), or place wagers and withdraw earnings, we collect and process personal data. Our privacy commitments centre on transparency, security, and compliance with data-protection standards.
We collect only the data necessary to operate pulsa securely, verify your identity, process your payments, and comply with anti-money-laundering and anti-fraud regulations. We do not sell your data to marketers or data brokers. We share information with payment processors, compliance authorities, and service providers only as required by law or operational necessity. You have rights to access, correct, and delete your data, subject to legal retention obligations.
Our servers and infrastructure may be located outside your jurisdiction. By using pulsa, you consent to your data being processed in those locations under this privacy policy and applicable law. If you have questions about our data practices, contact our support team via email or in-app messaging.
Data We Collect on pulsa
We collect your email address and password when you create an account. You choose both; we store your password in encrypted hash format so that even our staff cannot see your plain password. We collect your name, date of birth, phone number, and address during account creation. This information is necessary for account management and identity verification.
When you deposit funds, we collect transaction data—the amount, payment method (QRIS, e-wallet, mobile banking, etc.), timestamp, and transaction ID from your payment provider. We do not store your full payment card or e-wallet credentials on our servers; payment gateways handle that securely. When you withdraw, we collect the same transaction-level information and your chosen withdrawal account details.
We collect Know-Your-Customer (KYC) documentation—scans of your government ID and proof of address—on your first withdrawal. We retain these documents in encrypted storage for regulatory compliance and dispute resolution. We collect your IP address, browser type, device model, and general location (country/region level) from your login sessions. This data helps us detect suspicious access patterns and prevent account compromise.
We collect gameplay and wager history—which markets you engage with (Liga 1 fixtures, Piala AFF matches, live-roulette tables, slot spins), stake amounts, outcomes, timestamps, and balance changes. This data is stored in your account transaction log, which you can access anytime. We do not retain detailed keystroke or click-by-click navigation; we track account-level activity only.
Third-Party Processors and Data Sharing
We share payment data with our payment processors and your bank or e-wallet provider to complete deposits and withdrawals. These third parties have their own privacy policies; we recommend reviewing them. We share transaction data with anti-money-laundering (AML) compliance systems and regulatory authorities if required by law. We do not share your data with marketing firms, data brokers, or affiliate networks for commercial purposes.
If you contact our support team, we may collect your support tickets, emails, and chat logs. We use this data to resolve your issue and improve our service. We retain support tickets for two years to handle disputes and queries about past transactions or account actions.
Data Retention on pulsa
We retain account data for the duration of your membership plus seven years afterward (for regulatory compliance). KYC documents are retained for seven years. You may request deletion of non-critical data anytime, subject to legal holds.
Our Commitments and Your Data Rights on pulsa
We use industry-standard encryption (HTTPS/TLS) for all data in transit between your device and our servers. Your password is stored in salted hash format—we cannot reverse it to see the plain text. We limit staff access to personal data to authorized personnel only, and we audit access logs quarterly. Our data centers implement physical security (locked server rooms, surveillance) and logical security (firewalls, intrusion detection).
We do not use your data to build marketing profiles or sell it to advertisers. We use your email only to send account notifications (login alerts, withdrawal confirmations, security warnings) and compliance updates. You can opt out of non-critical notifications (game promotions, tournament announcements) through your account settings; security notifications cannot be disabled.
We use cookies and similar technologies to remember your login state, store your language preference, and track session activity for fraud prevention. Our cookies do not contain personally identifiable information; they are session tokens and preference flags. You can disable cookies in your browser, but pulsa may not function correctly without them.
You have the right to access all data we hold about you. Submit a data access request through our support team, and we will provide a download of your account data, transaction history, and KYC documents within 14 days. You have the right to correct inaccurate data—if your address changes or your phone number is wrong, update it through account settings. We review corrections within two business days.
You have the right to delete your data, subject to legal constraints. We cannot delete transaction histories, KYC documents, or account activity if they are subject to AML or fraud investigation holds. We can delete non-critical data (support tickets, login IP logs older than 12 months) upon request. Close your account through account settings, and we will mark it inactive; we retain minimal data for regulatory compliance.
- Security: We use encryption, hashed passwords, limited staff access, and audit logs.
- Marketing: We do not sell data or use it for commercial profiling.
- Cookies: We use session cookies for login and fraud prevention; you can disable them.
- Access: You can request your data, correct inaccuracies, and request deletion subject to legal holds.
- Support: Contact us via email or in-app chat for privacy questions or data requests.
We take data protection seriously because your trust is essential to pulsa. If you suspect a data breach, contact our support team immediately. We will investigate, notify affected parties as required by law, and document the incident. We update this privacy policy periodically to reflect regulatory changes and operational improvements. Continued use of pulsa after policy updates constitutes acceptance of the revised terms.