pulsa FAQ

Opening an account on pulsa takes three main steps. First, you provide your email address and create a username and password. Second, we send a verification link to your email; click it to confirm. Third, you complete Know-Your-Customer (KYC) verification by uploading a government-issued ID and a proof of residence (utility bill or bank statement). Once verified, you can deposit funds and access our football markets during Liga 1 and Champions League seasons, live-dealer tables, slots, and esports. Verification typically completes within one business day. After that, you set up your payment method—DANA, e-wallet, mobile banking, local payment, or a bank virtual account—and you are ready to begin.

During registration, you supply your full name, date of birth, email address, mobile number, and a username. You also create a strong password. After account creation, you confirm your email via a verification link. Then, during KYC verification, you upload a scan or photo of your national ID or passport, your date of birth, and a proof of address (electricity bill, water bill, or recent bank statement). We require this information to comply with anti-money-laundering regulations and to protect your account. All data is encrypted and stored securely on pulsa servers.

Yes, we support all four major Indonesian banks. Members can deposit and withdraw via online payment, e-wallet, mobile banking, and local payment virtual accounts. When you choose a bank transfer deposit, we generate a unique virtual account number for your account. You transfer funds from your bank app to that number, and pulsa credits your account once the bank confirms the transaction. Withdrawals work similarly: you request a withdrawal, specify your bank account details, and our team processes the transfer within one to three business days. We also support e-wallets—online payment, e-wallet, mobile banking, local payment, online payment—and e-wallet for faster deposits and withdrawals. Each method has its own processing window; bank transfers are typically slower but are available to all customers.

pulsa does not charge deposit or withdrawal fees. However, your bank or e-wallet provider (mobile banking, local payment, online payment, etc.) may apply their own transfer fees depending on your payment method and account type. For example, some bank virtual account transfers incur a small per-transaction fee set by your bank, not by pulsa. We recommend checking with your bank or e-wallet provider about their fee structure. Our platform passes no additional charges to you for moving money in or out. Your withdrawal amount is the full amount you requested, minus any fees your financial institution applies—and we show you those charges before you confirm the transaction.

Live-dealer tables on pulsa feature real people dealing games like blackjack, roulette, baccarat, and Dragon Tiger in multi-camera studios. You see a live video stream and interact with a croupier in real time. Slots are automated games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) where a random number generator determines outcomes. Live tables offer a social experience and a feeling of direct interaction; slots are faster and require no waiting. Live-dealer sessions may run 24/7 or on set schedules; slot games are available whenever you log in. Both categories are available on pulsa, and the choice depends on your preference for pacing and interaction.

Free bets and free spins are promotional credits that pulsa may offer to new or returning members. Free bets allow you to place a wager on our sportsbook without using your own balance; free spins let you play slot rounds without spending money. These offers appear in your account dashboard under "Promotions" or "Rewards." Each promotion carries terms: you may need to meet a minimum account age, wager the credit a certain number of times before withdrawing, or use it only on specific games or markets. Terms vary by campaign and by season (for example, during Piala AFF or Idul Fitri periods). Review the terms carefully before accepting any promotional credit, as they govern how you can use and cash out the amount.

Log into your pulsa account and navigate to "Account Settings" or "Preferences." There you can update your email, mobile number, password, and language. You can also enable two-factor authentication (2FA) to add a security layer—when you log in, we send a code to your phone or email that you must enter. If you wish to take a break from pulsa, you can temporarily close your account through the same menu. Temporary closure pauses deposits and withdrawals for a set period (7 days, 30 days, or custom). For permanent closure or account deletion, contact our support team. Note that account adjustments do not affect ongoing withdrawal requests or fund held in pending transactions.

Our support team handles English and Indonesian. When you contact pulsa support through your account dashboard, email, or live chat, you can write in either language and receive a response in the same language. Support hours vary by channel; email inquiries typically receive a reply within one business day, and live chat is available during business hours. For urgent security issues (account compromise, suspicious withdrawal, or unauthorized login), flag your concern as "Urgent" in your support request, and we prioritize it. Our support team can assist with password resets, KYC re-verification, payment disputes, and general questions about our football markets, live-dealer tables, and other offerings on pulsa.